Business Quality Specialist - Customer Services

  • Job Reference: MF315
  • Date Posted: 3 April 2019
  • Recruiter: McKenzie Fox
  • Location: Douglas, Isle of Man
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Admin Admin
  • Email: jobs@mckenziefox.com
  • Telephone: 01624 698900

Job Description

BUSINESS QUALITY SPECIALIST – CUSTOMER SERVICES | ref. MF315

The role would suit a high performing customer services oriented individual with experience in a risk related position and a strong attention to detail ethic. With the ability to work unsupervised and using their own initiative, the applicant is expected to undertake a broad range of activities to support and enhance quality in the department.

To ensure that this role is carried out to the desired level, the successful candidate should have the following skills and experience:

A minimum of 5 years’ experience within the Finance Sector. A strong understanding of the Insurance ( Anti-Money Laundering ) Regulations 2008 and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority AML/ CFT Requirements and Guidance. A broad understanding of operational risk management. The role will involve liaising with Senior Management, so strong communication skills are a necessity. Strong training delivery and presentation skills. Strong analytical skills. The ability to consistently deliver against deadlines and achieve results. The ability to think from a customer’s perspective. Relationship and stakeholder management skills.

To discuss this role further please email your CV to jobs@mckenziefox.com or call us on
01624 698900, quoting reference MF315.