Complaints Handler

  • Job Reference: MF203
  • Date Posted: 2 November 2018
  • Recruiter: McKenzie Fox
  • Location: Douglas, Isle of Man
  • Salary: On Application
  • Sector: Life Assurance / Insurance
  • Job Type: Permanent
  • Work Hours: Part Time
  • Contact: Admin Admin
  • Email: info@mckenziefox.com
  • Telephone: 01624 698900

Job Description

Our client at a Life Assurance company is currently seeking a Complaints Handler to join their team on a part-time basis.

Responsibilities include but are not limited to bringing customer complaints to a swift, efficient and cost-effective conclusion ensuring a fair customer outcome whilst following Company and regulatory policies and procedures, analysing complaints and negotiating the best outcome in every situation considering the available information and maintaining the Company’s complaints register and complaints records.

The successful candidate will have previous experience in customer service and complaints management as well as 3 years' office experience. Previous Life Assurance experience would be desirable.

To discuss this role further please email your CV to jobs@mckenziefox.com or call us on 01624 698900, quoting reference MF203.