CUSTOMER RELATIONS MANAGER | ref.MF483
This role involves the management and resolution of all complaints, ensuring they are dealt with in the most appropriate and efficient manner.
Key Responsibilities: First line contact and support for all complaints received. Ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process. Ensure that departmental procedures and Compliance regulations are met. Complaint records are correctly maintained and all necessary information is recorded.
The successful candidate will have a minimum of 5 years’ experience within Life Assurance, preferably in a complaints orientated background. Strong communication, organisations and influencing skills.
To discuss this role further please email your CV to firstname.lastname@example.org or call us on 01624 698900, quoting reference MF483.