Customer Service Agent

  • Job Reference: MF859
  • Date Posted: 19 April 2022
  • Recruiter: McKenzie Fox
  • Location: Douglas
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Admin Admin
  • Email: info@mckenziefox.com
  • Telephone: 01624 698900

Job Description

CUSTOMER SERVICE AGENT | ref.MF859

We currently have an exciting opportunity available for an energetic, passionate and customer focused individual to join a growing team.

Our client is seeking an individual with a can-do attitude to join their dynamic, fast-paced team.

Responsibilities include:

  • Developing and using customer services expertise to identify and resolve customer queries.
  • Handling inbound and outbound calls to customers, responding to a diverse range of problems and requests.
  • Identifying risk and opportunities for improvement.
  • Escalating issues where appropriate.
  • Ensuring all customers experience an exceptional level of service.

Skills and experience:

  • The successful candidate will have relevant experience and a proven track record in a customer services role.
  • Excellent communication skills on all levels.
  • Ability to work as part of a team and on own initiative.
  • Ability to work in a fast-paced environment.
  • Lots of energy with a can-do attitude.
  • A curious learner with an interest in professional development.

To discuss this role further please email your CV to jobs@mckenziefox.com or call us on 01624 698900 quoting reference MF859.