CUSTOMER SERVICE AGENT | ref.MF859
We currently have an exciting opportunity available for an energetic, passionate and customer focused individual to join a growing team.
Our client is seeking an individual with a can-do attitude to join their dynamic, fast-paced team.
Responsibilities include:
- Developing and using customer services expertise to identify and resolve customer queries.
- Handling inbound and outbound calls to customers, responding to a diverse range of problems and requests.
- Identifying risk and opportunities for improvement.
- Escalating issues where appropriate.
- Ensuring all customers experience an exceptional level of service.
Skills and experience:
- The successful candidate will have relevant experience and a proven track record in a customer services role.
- Excellent communication skills on all levels.
- Ability to work as part of a team and on own initiative.
- Ability to work in a fast-paced environment.
- Lots of energy with a can-do attitude.
- A curious learner with an interest in professional development.
To discuss this role further please email your CV to jobs@mckenziefox.com or call us on 01624 698900 quoting reference MF859.