Customer Service Agent - German Speaking

  • Job Reference: MF891
  • Date Posted: 15 June 2022
  • Recruiter: McKenzie Fox
  • Location: Douglas
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Admin Admin
  • Email: info@mckenziefox.com
  • Telephone: 01624 698900

Job Description

CUSTOMER SERVICE AGENT – GERMAN SPEAKING | ref.MF891

We are exclusively recruiting for a young and dynamic company offering back-office services to the iGaming industry.

This is a fantastic opportunity to join an exciting and growing business as a Customer Service Agent within our client’s German speaking team.

KEY RESPONSIBILITIES INCLUDE:

Helping internal and external customers.

Liaising with other departments to resolve issues.

Keeping customer request queues as low as possible.

Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations).

Handling customer request queries.

Maintaining a strong knowledge of products offered by the company.

Attending team meetings and activities.

Taking over in the absence of the Team Leader.

SKILLS AND EXPERIENCE

Excellent verbal and written communication skills in both German and English.

A commitment to providing a high standard of customer service.

The ability to multi-task and think quickly on your feet.

Previous experience in a customer service position is an advantage but is not essential as full training will be provided.

To discuss this role further please email your CV to jobs@mckenziefox.com or call us on 01624 698900 quoting reference MF891.