Customer Services Administrator - Contact Centre

  • Job Reference: MF401
  • Date Posted: 7 August 2019
  • Recruiter: McKenzie Fox
  • Location: Douglas, Isle of Man
  • Salary: On Application
  • Sector: Life Assurance / Insurance
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Admin Admin
  • Email: info@mckenziefox.com
  • Telephone: 01624 698900

Job Description

CUSTOMER SERVICES ADMINISTRATOR – CONTACT CENTRE | ref.MF401

Our client is currently seeking a Customer Services Administrator to join their busy contact centre.

Purpose of role: To deliver superior customer service to future and existing customers who contact our call centre.

Main Duties: Handling incoming and outgoing telephone calls. Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.

The successful candidate will have a minimum of 6 months experience within a financial service or customer service environment. A minimum of 5 GCSEs grade A-C. Excellent verbal and written communication skills. Proven customer service skills.

To discuss this role further please email your CV to jobs@mckenziefox.com or call us on 01624 698900, quoting reference MF401.