CUSTOMER SERVICES - CONTACT CENTRE | ref. MF234
x 1 - Permanent
x 1 - 12 month fixed contract
This role requires the successful applicant to deliver superior customer service to future and existing customers and brokers who contact our call centre. This role requires excellent written and verbal communication, proven customer service skills and the demonstrated ability to work well within a very busy team environment.
The main duties for the role holder will include:
•Handling incoming and outgoing telephone calls.
•Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.
•Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy.
Typical Knowledge and Experience:
•A minimum of 2 years’ experience within a financial service environment
•Good educational background
•Excellent verbal and written communication skills
•Ability to deliver accuracy and quality performance
•Strong interpersonal skills
•Professional, conscientious approach to work
•Call centre experience would be advantageous
•Professional telephone etiquette
•Excellent organisational skills
•Have a can do attitude and enjoy dealing with customer queries
To discuss further please call us on 01624 69800 or email firstname.lastname@example.org, quoting our reference MF234.