Our client is seeking a skilled Dealing & Settlements Manager to lead their Dealing & Settlements Teams. This role is essential for managing team performance, operational efficiency, and ensuring compliance with risk frameworks and SLAs, all while fostering a culture of service excellence.
Key Responsibilities:
- Customer Focus: Drive continuous improvement in customer service, aiming to exceed market expectations.
- People Management: Build and develop a team equipped with the skills and values needed for service excellence; support personal development through performance plans and evaluations.
- Process Efficiency: Oversee documentation and maintenance of all processes, implementing improvements to enhance efficiency and effectiveness.
- Risk Management: Ensure operational risks and compliance issues are managed, with procedures aligned to regulatory standards; act as the first line of defense in identifying and mitigating risks.
- Continuous Improvement: Represent Investment Operations in projects and change initiatives, collaborating with other business areas to enhance service delivery.
Requirements:
- Extensive experience in managing client-facing teams within financial services, ideally with investment knowledge.
- Proven track record of service excellence and continuous improvement in team and process performance.
- Strong leadership skills with a focus on collaboration, coaching, and stakeholder engagement.
- Strategic thinker with the ability to set a team vision and deliver results.
- Demonstrated ability to meet goals and deadlines effectively.
This is an exceptional opportunity for a results-oriented manager to make a significant impact in a dynamic financial services environment.