Fraud and Payments Analyst

  • Job Reference: MF30
  • Date Posted: 4 September 2023
  • Recruiter: McKenzie Fox
  • Location: Douglas
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: McKenzie Fox
  • Email:
  • Telephone: 01624 698900

Job Description


A fantastic opportunity has arisen to join our client’s busy and fast-growing Payment and Fraud department as a Fraud and Payments Analyst.

The role holder will report to the Payments and Fraud Manager.


Customer document verification, full KYC procedure.

Spotting and investigating suspicious activity.

Maintain and review online customers accounts and activity.

Minimize fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.

Liaising with third parties such as payment service providers.

Maintain and review online customers accounts and activity.

Payment’s investigations.

Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks.

Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.

Investigate suspicious alerts (internal and external) with proper analysis and follow-up.

Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue.

Suggest improvements to the tools and procedures.

Professional handling of all related customer and support queries.

Process incoming and outgoing customer payments in a timely and error-free manner.

Follow up any payment-related issues or customer queries proactively.

Keeping customer accounts open/closing them if suspicious.


Strong communication skills.

Understanding and implementing KYC and anti-fraud policies.

Knowledge of Internet related software.

To discuss this role further please email your CV to or call us on 01624 698900 quoting reference MF30.