IT Service Desk Analyst

  • Job Reference: MF942
  • Date Posted: 27 October 2022
  • Recruiter: McKenzie Fox
  • Location: Douglas
  • Salary: On Application
  • Sector: IT - Analysts / Developers / Programmers / Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Admin Admin
  • Email: info@mckenziefox.com
  • Telephone: 01624 698900

Job Description

IT SERVICE DESK ANALYST | ref.MF942

We currently have an exciting opportunity available in a busy IT Service Delivery team with an international investment business.

As IT Service Desk Analyst, you will be responsible for the day-to-day troubleshooting, investigation, and resolution for both local and international support requests with the running and monitoring of late evening/morning batch processes.

You will have relevant IT support experience and possess strong analytical and communication skills. This role consists of rota-based shifts with the anticipated pattern being 8am to 4pm, 9am to 5pm and 5pm to 1am on a two-week rotation.

KEY RESPONSIBILITIES INCLUDE

Run and monitor Batch Processes for key line of business systems.

Provide first line service desk support, addressing and resolving incidents and problems.

Escalate issues as appropriate to ensure prompt restoration of service.

Ensure provision and availability of IT systems and functions to end users.

Perform general IT duties covering such tasks as kit relocation, software installs, and upgrades and hardware builds etc.

SKILLS AND EXPERIENCE

The successful candidate will ideally:

Have previous relevant Service / Help Desk experience.

Be self-motivated with a positive attitude to change.

Have customer service experience with good analytical and listening skills.

Have experience in troubleshooting Microsoft Operating Systems, applications, printers, and network faults.

An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure.

To discuss this role further please email your CV to jobs@mckenziefox.com or call us on 01624 698900 quoting reference MF942.