IT Service Desk Analyst

  • Job Reference: MF976
  • Date Posted: 29 August 2023
  • Recruiter: McKenzie Fox
  • Location: Douglas
  • Salary: On Application
  • Sector: IT - Analysts / Developers / Programmers / Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: McKenzie Fox
  • Email:
  • Telephone: 01624 698900

Job Description


An exciting opportunity has arisen within our client’s busy IT Service Delivery team.

The role combines the day-to-day troubleshooting, investigation, and resolution of local and international support requests with running and monitoring late evening/morning batch processes.

The role consists of rota-based shifts, the anticipated pattern being 8am to 4pm, 9am to 5pm, and 5pm to 1am on a two-week rotation. Additional shift allowance will be paid in recognition of the unsociable hours.


Run and monitor Batch Processes for key line of business systems.

Provide first-line Service Desk Support addressing and resolving incidents and problems reported by the user base – escalate as appropriate to ensure a prompt restoration of service.

Ensure provision and availability of IT systems and functions to end users.

Provide out-of-hours operational support cover for the IT Department as and when required (eligible for payment of an on-call allowance).

Perform general IT duties covering tasks such as kit relocation, software installs, upgrades, and hardware builds.


Ideally, at least two years of relevant IT Service/Help Desk experience.

Self-motivated with a positive attitude to change.

Customer service experience, face-to-face/remotely and over the phone.

Experience in troubleshooting Microsoft Operating Systems, applications, printers and network faults.

An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure.

An understanding of Virtual Server/Desktop environments, preferably VMWare.

A clean driving licence is desirable.

To discuss this role further please email your CV to or call us on 01624 698900 quoting reference MF976.