IT SERVICE DESK ANALYST | ref.MF976
An exciting opportunity has arisen within our client’s busy IT Service Delivery team.
The role combines the day-to-day troubleshooting, investigation, and resolution of local and international support requests with running and monitoring late evening/morning batch processes.
The role consists of rota-based shifts, the anticipated pattern being 8am to 4pm, 9am to 5pm, and 5pm to 1am on a two-week rotation. Additional shift allowance will be paid in recognition of the unsociable hours.
KEY RESPONSIBILITIES INCLUDE
Run and monitor Batch Processes for key line of business systems.
Provide first-line Service Desk Support addressing and resolving incidents and problems reported by the user base – escalate as appropriate to ensure a prompt restoration of service.
Ensure provision and availability of IT systems and functions to end users.
Provide out-of-hours operational support cover for the IT Department as and when required (eligible for payment of an on-call allowance).
Perform general IT duties covering tasks such as kit relocation, software installs, upgrades, and hardware builds.
SKILLS AND EXPERIENCE
Ideally, at least two years of relevant IT Service/Help Desk experience.
Self-motivated with a positive attitude to change.
Customer service experience, face-to-face/remotely and over the phone.
Experience in troubleshooting Microsoft Operating Systems, applications, printers and network faults.
An understanding of Active Directory, Exchange, Server/Desktop and Network Infrastructure.
An understanding of Virtual Server/Desktop environments, preferably VMWare.
A clean driving licence is desirable.
To discuss this role further please email your CV to email@example.com or call us on 01624 698900 quoting reference MF976.