IT Support Engineer

  • Job Reference: MF19
  • Date Posted: 6 September 2023
  • Recruiter: McKenzie Fox
  • Location: Douglas
  • Salary: On Application
  • Sector: IT - Analysts / Developers / Programmers / Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: McKenzie Fox
  • Email: jobs@mckenziefox.com
  • Telephone: 01624 698900

Job Description

IT SUPPORT ENGINEER | ref.MF19

We have an exciting opportunity for a hard-working individual to join our client’s Information Technology team as an IT Support Engineer.

Reporting to the Department Head, the successful candidate will be responsible for supporting and maintaining hardware installations, desktop support and user setup. They will also help to ensure that the desktop environment is running optimally, and all business users have the required hardware and licences to complete their tasks; and that the group of businesses have the required connectivity (Mobile/Wi-fi/Lan), hardware and consumable items.

KEY RESPONSIBILITIES INCLUDE

Creation/disabling of users, management of devices, e-mail groups and password resets.

Security and device monitoring.

E-Mail management through Exchange online.

Procurement of suitable hardware that is fit for purpose and cost effective.

Setup of hardware for the group as required.

Provision Sim cards and any required licences through third party applications (Office 365 / Windows / Adobe etc).

Desktop support for users relating to hardware and software issues/access.

Provide 1st line support to all head office users in IOM and UK for hardware, software, and printing requirements.

Manage and respond to Helpdesk Tickets.

Liaise with local third-party providers to ensure consumables are in stock and available to businesses.

Ensure that there are consumables available for sites.

Provide hardware support to the sites and diagnose issues to be rectified by the business or third-party suppliers.

Manage training schedule to meet the demands of the company and continue professional development.

Define potential specialisations and take ownership of personal development.

On-Call rotation with IT Team (weekly rota).

Manage and delegate tickets on the helpdesk as required.

Alarms/CCTV/Intruder, Access control at the head office.

Provide Support and guidance on connectivity for outside events and refurbishment related works.

Manage Hardware inventory and rotate inventory to ensure DR Kit remains relevant and fresh.

SKILLS AND EXPERIENCE

1+ Years’ experience in a Desktop Support/ Helpdesk Role.

Experience using Microsoft 365 (Azure AD, Exchange, SharePoint and Teams Admin Centre).

(Desirable) Good understanding of networking technologies (Routing, Switching, Wi-Fi, Firewalls, VPN’s).

(Desirable) Experience with managing a VoIP PBX

(Desirable) A working understanding of Freshdesk or similar.

A confident communicator, both in spoken and written word.

Be able to manage internal & external relationships across suppliers.

Calm, confident and professional manner when dealing with stakeholders.

Excellent organisation and problem-solving skills.

Able to maintain a high quality and high volume of work during busy periods.

A high degree of personal integrity and respect for confidentiality.

Tactful, diplomatic and able to operate in a fast-moving and often reactive environment.

Able to work under own initiative and prioritise work effectively.

Versatile, resilient and adaptable to changing situations.

High degree of flexibility and willingness to help others in a team environment.

A high standard of professional ethics.

Full Driving Licence required.

To discuss this role further please email your CV to jobs@mckenziefox.com or call us on 01624 698900 quoting reference MF19.