MCR Operator

  • Job Reference: MF992
  • Date Posted: 4 September 2023
  • Recruiter: McKenzie Fox
  • Location: Douglas
  • Salary: On Application
  • Sector: IT - Analysts / Developers / Programmers / Support, eGaming
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: McKenzie Fox
  • Email:
  • Telephone: 01624 698900

Job Description


We have an exciting opportunity available for an IT savvy individual with a love of sports to join a young and growing company.

This role is technically focused and would suit an individual looking to develop a career within the global sports streaming sector.

The role holder will work within the Master Control Room team monitoring live sports streams, responding to client support queries, checking live systems, dealing with 3rd party content providers and other troubleshooting tasks.


Monitor each live stream for QOS (quality of service) and successful delivery.

Consider service up time as high priority.

Satellite downlinking, decryption, and decoding.

Receive and manage satellite bookings and feeds from content partners.

Management of IP contribution circuits.

Ensure channels and feeds are routed onto live feeds in accordance with the outlined schedule.

Monitor the CDN (Content Delivery Network) using monitoring tools, checking for throughput, latency, and QOS.

Ensure a high level of support to clients whilst adhering to strict company SLAs.


Solid desktop application knowledge.

Good fundamental knowledge of IT.

Sound organisational skills.

Excellent communication skills.

Ability to recognise problems as they arise and use good judgement to resolve issues.

Prepared to work weekends and evenings when required.

Previous experience / knowledge of satellite, IP ingest, support desk, betting/gaming, encryptions, commercial AV and RF infrastructures and an MCR environment is advantageous.

To discuss this role further please email your CV to or call us on 01624 698900 quoting reference MF992.