SENIOR ADMINISTRATOR – QUALITY AND CONTROL | ref.MF497
This role will involve handling complex queries and providing a high quality of service that is accurate and within stated timescales.
Key Responsibilities: To investigate and resolve complex complaints, deal with telephone queries and fully document how they are resolved. To ensure all communications are handled accurately and to adopt the most appropriate method of communication. To ensure compliance with Company policies, regulatory, professional and legal requirements.
The successful candidate will have a minimum of 5 GCSEs grade A-C. Excellent customer service skills and previous experience in a similar position.
To discuss this role further please email your CV to email@example.com or call us on 01624 698900, quoting reference MF497.