Software Support Analyst

  • Job Reference: MF41
  • Date Posted: 11 August 2023
  • Recruiter: McKenzie Fox
  • Location: Douglas
  • Salary: On Application
  • Sector: IT - Analysts / Developers / Programmers / Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: McKenzie Fox
  • Email:
  • Telephone: 01624 698900

Job Description


An exciting opportunity has arisen within our client’s business as a Software Support Analyst.

This is a challenging technical role for a talented individual with an interest in gaining experience across many technologies. This would suit a communicative individual who can work with cross-functional teams and be trusted to investigate and find solutions to system issues and liaise with clients. If you are currently working in a technical field and would enjoy the opportunity to work across diverse projects using modern technologies while developing a broad skillset, then we would love to hear from you.

Reporting to the Senior Software Developer / Engineer.


Monitoring systems and checking system logs.

Working with cross-functional teams.

Providing on-call support.

Maintaining records and drafting reports.

Diagnosing and solving application issues.

Improving existing support processes.


Basic knowledge of .NET coding.

Strong verbal and written communication.

Problem solving skills.

Expertise in ISS, Windows Server, Visual Studio.

RDBMS skills (MSSQL + MySQL).

Good understanding of APIs.

Ability to learn and understand IT management software.

Must speak fluent English.

Customer service experience.

Interpersonal skills.

AWS experience.

Maintaining records and/or creating reports.

To discuss this role further please email your CV to or call us on 01624 698900 quoting reference MF41.