Are you an experienced Vendor Manager with a background in supply chain operations? Our client, a leading organisation in the financial services sector, is seeking a Technical Vendor Manager to manage third-party vendors and ensure service excellence across their operations. This is a fantastic opportunity to lead a team and work with key stakeholders, ensuring suppliers meet performance standards, compliance, and commercial obligations.
Key Responsibilities:
- Manage relationships with technical vendors, ensuring they meet agreed Service Level Agreements (SLAs) and adhere to company policies.
- Collaborate with internal teams to provide guidance on vendor performance and ensure alignment with group policies and best practices.
- Oversee the selection, onboarding, and management of new suppliers in coordination with IT contracts and procurement specialists.
- Conduct regular supplier performance reviews, ensuring accurate reporting and timely delivery.
- Identify and manage risks, raising them through appropriate channels and ensuring resolution.
- Address performance issues with vendors, developing and managing Service Improvement Plans (SIPs) where necessary.
- Work closely with teams to support incident management, particularly during major incidents or service failures involving vendors.
- Maintain up-to-date knowledge of industry trends, technology solutions, and the vendor landscape to ensure best-in-class service delivery.
Qualifications and Skills:
- Strong knowledge of supply chain management practices, ideally within a financial services setting.
- Proven experience in vendor or relationship management, with the ability to manage stakeholders across multiple levels and locations.
- Experience in outsourced technical environments is desirable.
- Excellent analytical and problem-solving skills, with a methodical approach.
- Strong communication skills, able to explain technical concepts clearly to non-technical stakeholders.
- Self-motivated, proactive, and able to perform well under pressure.
This is an excellent opportunity for a proactive individual looking to advance their career in a fast-paced and challenging environment. If you have a passion for vendor management and are looking to make a real impact, we want to hear from you!