VIP Manager - e-Gaming

  • Job Reference: MF311
  • Date Posted: 3 April 2019
  • Recruiter: McKenzie Fox
  • Location: Douglas, Isle of Man
  • Salary: On Application
  • Sector: Executive Positions
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Admin Admin
  • Email: jobs@mckenziefox.com
  • Telephone: 01624 698900

Job Description

VIP MANAGER – e-Gaming | MF311

An industry-leading lottery betting and online gaming firm is looking for an experienced VIP Manager to be responsible for maximising the customer satisfaction, loyalty, and lifetime value of its high-value clients. This will be achieved through:

VIP relationship-building across a variety of channels, Segmentation and targeting of the defined VIP base, Managing personalised offers and promotions for VIPs, Working closely with Member Support to ensure first-line queries are resolved promptly. This position requires an individual with significant experience in VIP management within an online environment.

The successful candidate should also be numerate and comfortable with producing analysis on VIP behaviour – for both actioning and reporting. Also required are excellent interpersonal skills, the ability to work independently, and a drive for continual improvement.

Essential: At least one year’s experience in a VIP role within an online environment. Candidates with e-Gaming experience will be at a particular advantage. Excellent customer-facing communication skills, and the confidence to deal with high-value customers • Experienced in using reporting tools such as Power BI in order to identify trends/changes in the behaviour of high value customers

To discuss this role further please email your CV to jobs@mckenziefox.com or call us on
01624 698900, quoting reference MF311.