FRAUD AND PAYMENTS ANALYST | ref.MF30
We have a fantastic opportunity to join our client’s busy and fast-growing Payment and Fraud department as a Fraud and Payments Analyst.
KEY RESPONSIBILITIES INCLUDE:
Customer document verification, full KYC procedure.
Spotting and investigating suspicious activity.
Maintain and review online customers accounts and activity.
Minimise fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.
Liaising with third parties such as payment service providers.
Maintain and review online customers accounts and activity.
Payment’s investigations.
Determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks.
Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.
Investigate suspicious alerts (internal and external) with proper analysis and follow-up.
Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue.
Suggest improvements to the tools and procedures.
Professional handling of all related customer and support queries.
Process incoming and outgoing customer payments in a timely and error-free manner.
Follow up any payment-related issues or customer queries proactively.
Keeping customer accounts open/closing them if suspicious.
SKILLS AND EXPERIENCE:
Strong communication skills.
Understanding and implementing KYC and anti-fraud policies.
Knowledge of Internet related software.
PERSONAL QUALITIES:
This role would suit a determined individual who can manage their own workload to ensure deadlines are met and problems are resolved efficiently. You will be a critical thinker with strong problem-solving skills and the ability to structure and present information clearly and effectively. You will have good customer service skills, and attention to detail is essential.
To discuss this role further or to apply, email your CV to jobs@mckenziefox.com. You can call us on 01624 698900 quoting reference MF30.